Shipping policy

Shipping Policy

At Top Rope Threads, every item is made to order just for you. Because we use a print-on-demand production process, your order isn't sitting on a shelf waiting to ship—it goes into production after you place your order.

Processing Times

Most orders are produced and shipped within 2–7 business days.
During holidays, major sales, or periods of high demand, processing times may be slightly longer.

Once your order has shipped, you'll receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times after your order has shipped:

United States: 3–7 business days
Canada: 7–21 business days
International: 10–30 business days

Please note that these are estimated delivery windows and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the items in your order.

International Orders

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. These fees are not included in your order total or shipping cost.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email. Please allow up to 48 hours for tracking information to update.

Incorrect Addresses

Please double-check your shipping address before placing your order. Top Rope Threads is not responsible for orders shipped to an incorrect address provided at checkout.

If you notice an error in your shipping address, contact us as soon as possible at support@topropethreads.com. We'll do our best to make changes before your order enters production, but we cannot guarantee modifications once production has begun.

Lost, Stolen, or Delayed Packages

Once a package has been marked as delivered by the shipping carrier, Top Rope Threads is not responsible for lost or stolen packages.

If your package is significantly delayed or appears to be lost in transit, please contact us at support@topropethreads.com, and we'll do our best to help you work with the shipping carrier to locate your order.

Multiple Shipments

Some orders may arrive in separate packages depending on the products ordered and where they are fulfilled. If this happens, you'll receive tracking information for each shipment.